Privacy Policy
At SWIVL Rides LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our transportation services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We Collect the following types of personal information:
- Personal Identification Information: Name, phone number, email address, billing information, and address.
- Trip Information: Pickup and drop-off locations, travel dates, times, and route details.
- Payment information: Credit Card details, payment methods, and billing address (through a secure payment processor).
- Device and Data Usage: Information related to how you interact with our website or app. (e.g. IP address, browser type, and usage data).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide transportation services: To fulfill bookings, schedule rides, and deliver your requested services.
- To process payments: To complete transactions securely.
- To communicate with you: To send service updates, booking confirmations, promotional offers, and important information regarding your trips.
- For Customer Support: To respond to inquiries, resolve issues, and improve our services.
- To Improve Services: We may use your feedback and data to enhance the customer experience and optimize operations.
3. How We Share Your Information
We may share your information with third parties in the following cases:
- Service Provider: With vendors who assist us with payment processing, analytics, customer support, and other operation functions.
- Legal Compliance: We may share your data with authorities if required by law or to protect our legal rights and interests.
4. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you want to delete your data, we will comply with your request subject to any legal or contractual requirements.
5. Data Security
We implement industry-standard security measures to protect your personal data, including encryption, secure server connections, and access controls. However, no method of transmitting or storing data is 100% secure, we cannot guarantee the absolute security of your information.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to applicable laws.
To exercise any of these rights, please contact us at the details below.
7. Children under 18
The Site and Services are not directed to children; children are not eligible to use our site or services. Protecting the privacy of children is important to us. We do not collect or maintain personal information from people under 18 years of age.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to track user activity and improve your experience with our website. Cookies help us personalize content, analyze site traffic, and monitor performance. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our services.
The use of third-party cookies is not covered by our privacy policy.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the revised Privacy Policy on our website with an updated effective date. Please review the Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
SWIVL Rides
Email: Swivlrides@gmail.com
Phone: 512-786-6678